Question 1

Where is my order?

Accepted Answer

Sign in and open your order from the My Account area to see its current status and any tracking information. If it has not moved for more than two working days, contact us and we will chase it.

Question 2

How do I return something?

Accepted Answer

Contact us with your order number and we will send return instructions. Unopened products can be returned within the window set out in our returns terms.

Question 3

Where can I find lab reports?

Accepted Answer

Certificates of analysis for every batch are published on our lab reports page. Match the batch number printed on your packaging to find the right certificate.

Question 4

Do you offer wholesale or trade accounts?

Accepted Answer

Trade enquiries are handled by BRITISH CANNABIS™. Select 'Wholesale' in the contact form and we will route your message to the right team.

Question 5

Which payment methods do you accept?

Accepted Answer

The payment methods available to you are shown at checkout. Card details are handled entirely by our payment provider and never touch our own servers.

Question 6

Do you sell to under-18s?

Accepted Answer

No. Our products are not suitable for anyone under 18, and you are asked to confirm your age before an order can be placed.

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How can we help?

Orders & Delivery

Wholesale

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Frequently Asked Questions